Frequently Asked Questions

To find your specific benefits and a list of participating providers go to Sightcareaz.com, enter the member’s information, and the password will be your group number. This will bring up your specific benefit plan summary with a benefit renewal at the top, a list of eligible providers and a link to print member ID card. Your benefit frequency is at the top of the plan.

We ask that you provide as much advance notice as possible but at least 24 hours so the provider may utilize your appointment time for another patient.

When you call for an appointment, please have your ID card available as a reference to assist the office staff when making your appointment. This will greatly expedite the appointment process for both you and the office staff. In addition, we recommended that you bring your SightCare ID card to your appointment in the event the staff has any additional questions.

It is located on your SightCare ID card underneath Group ID Number or you can ask your HR if you misplaced or do not have access to your SightCare ID card.

It is located on your SightCare ID card underneath Member ID Number.

SightCare plans include the following benefits that are subject to your specific plan’s copayments and allowances:

• Routine exam for glasses or contact lenses (includes dilation if necessary)
• Basic plastic (CR-39) or clear glass lenses in single vision, bifocal, trifocal and an allowance towards the purchase progressive lenses
• Frame allowance
• Contact Lens allowance

No – Members can select either eyeglasses (frame and lenses) or contact lenses but not both.

When being fitted for contact lenses, doctors are required to see how the lenses fits on your eye and receive your feedback to insure you have the proper visual acuity from the initial prescribed contacts. Based upon the patient’s feedback, the doctor may elect to change the size or type of contact to insure your contact is the proper fit for your eyes. The fitting fee is part of your contact lens allowance ($120 benefit allowance towards contacts and fitting) and may be subject to a deductible depending upon your specific plan benefits.

The fitting fee is part of your contact lens benefit allowance. In the event you elect to purchase eyeglasses (frame and lenses) instead of contact lenses you will be responsible for the contact lens fitting fee at the time of service.

Medically necessary contact lenses are typically covered for members with the following conditions:

1. Following a cataract surgery
2. To correct extreme visual acuity problems that cannot be corrected with spectacle lenses, (If you cannot be corrected to better than 20/70 with spectacle lenses)
3. Certain conditions of anisometropia
4. Keratoconus

All medically necessary contact lenses require prior authorization and are subject to specific benefit allowance. A Medically necessary form will be emailed to the member to have the doctor complete and return with their exam charts, diagnosis and supporting documentation.

You may email the receipts to Sightcaresupport@sightcareaz.com or send them by mail to SightCare at 220 N. McKemy Ave. Chandler, AZ 85226.

Usually 30 to 45 days from the time we receive and a check is mailed out.